Return & Replacement Policy

At Coja Pet Toys Company, we aim to deliver high-quality pet toys that meet your expectations. Because we primarily work with custom and wholesale orders, our return policy is tailored to B2B transactions.

1. Returns for Custom Orders

Custom-manufactured items (OEM/ODM) are non-refundable and non-returnable unless they arrive defective or significantly different from the approved sample.

2. Return Conditions

Returns or replacements will only be accepted if:

• The product is defective due to manufacturing

• The product differs from the agreed specifications or sample

• You notify us within 7 days of receiving the goods

• You provide clear photo or video evidence of the issue

3. Return Process

If your order meets the conditions above:

1. Contact our team with order details and evidence

2. We will assess the claim within 2–3 business days

3. If approved, we may:

   • Offer a replacement

   • Offer a partial refund

   • Cover shipping for replacement items (case-by-case)

4. Non-Returnable Items

• Products damaged due to misuse or mishandling

• Minor variations in color, shape, or size within industry tolerances

• Delays caused by third-party shipping services

5. Contact for Returns

Please contact our support team before sending any items back